Aetna tracks a tremendous amount of information to fully understand and manage the complexities of our EMS system. Call volume and response times are just two of the measures that the agency utilizes to strategically staff and deploy EMS resources.
Aetna is dedicated to providing the highest level of care in all areas of Emergency Medical Services (EMS). Our standard is to ensure that every patient receives personalized, compassionate and professional care.
We follow specific and established quality improvement procedures. Our Quality Assurance (QA) Manager is an experienced paramedic who reviews our EMS calls to ensure an accurate evaluation of the operational, administrative, and procedural activities of the system. This allows us to perform a complete review of calls selected at random, as well as review of any calls or studies.
Although we have an extensive orientation period for all newly assigned personnel, the QA department continues to do a 100% chart review for all paramedics. Any areas found to be either above or below standard are identified for praise or appropriate corrective action.
Email David Kemp